Customer Experience

Understand your Customer and improve their Experience

Scloma enhances customer experience in totality of cognitive, affective, sensory, and behavioral consumer responses during all stages of consumption including pre-purchase, consumption, and post-purchase stages.

We Collaborate with your organization to create personalized and effective customer experiences all along the customer lifecycle journey. Our team will work with your Marketing and operational teams to understand the customer interactions.

Solution Features

Customer Identity

Track and document all datapoints where customer interact with applications.

• Journey Mapping

• Content Mapping

• Data Lineage

Customer Growth

Focus on customer experience beyond the first sale and build loyalty.

• Customer Retention

• Customer Loyalty program

Customer Analysis

Track the right key KPI’s to identify gaps.

• Customer acquisition Value

• Spending Trends

• Marketing ROI

Applications Build to support the solution

• Centralized Customer Data Mart

• Integrated Analytics

• Customized mobile/web apps