The Scloma Runbook

Scloma has a developed a standardized process for clients looking to transition to our Managed Services. The foundation of this transition is the development of a Runbook. The Runbook is a customized Scloma template which serves as a working document which outlines architecture work flows, service level agreements, and communication protocols for the production environments to be managed. The Runbook acts as a guidance manual for both Scloma and our customers/clients.

Services Included

  • Production Environment Break/Fix
  • Scheduled Change Management
  • Release Management
  • System Monitoring
  • Product Administration
  • End User Experience Improvement
  • Version or “Dot” Upgrades
  • Deployment and Migrations
  • Daily/weekly Reporting
  • Internal Ticketing system for Bug tracking
  • Projects Planning and scoping(PMO)

Projects Supported

  • MicroStrategy
  • Qlikview
  • Tableau
  • Informatica
  • MSBI (SSIS, SSRS, SSAS)
  • Microsoft .NET
  • Microsoft SharePoint Portal
  • Microsoft SQL Server